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Safety of your details

All data provided through the Brandquarter.co.uk website is owned by Shop Direct Home Shopping Limited ("Shop Direct"). The Shop Direct group of companies ("the Group Company/Companies") also includes Shop Direct Finance Company Limited ("SDFC"), which provides insurance and other financial services products. Solution Personal Finance Limited (which is a joint venture with SDFC) and Home Shopping Personal Finance Limited (which is a joint venture with Shop Direct Financial Services Ltd, another Group Company) (and any undertakings within those joint ventures and other joint ventures that we may enter into from time to time) may offer you other credit facilities, subject to status, and/or financial services products. By giving information to Shop Direct you agree that it will be shared with Group Companies.

How we will use your information

  • To process your payments.
  • To fulfil your orders and administer your account.
  • To pass information about you to agents, service providers and employees to carry out services. In the course of providing such services, we may transfer your personal information outside of the European Economic Area. We will employ appropriate security measures to protect your personal information where this is the case.
  • To disclose information about you to any relevant regulator if they require it or to anyone else if there is a legal duty to do so.
  • To run any prize draw or competition you may enter.
  • The information held about you, but not information held at credit reference agencies, may also be used to analyse your shopping preferences as part of our marketing programmes and we may pool and share your information with other retailers for this purpose. This may help us to select and tailor products, services or special discounts and to inform you about any of those we think you will be interested to hear about. This information may also be incorporated into our staff training programmes.
  • To send you brochures, leaflets and other promotional material for our products and services. We may also telephone or email you to discuss account details or for market or service research. In addition, we may include leaflets or brochures for complementary products or services from third parties with our statements and parcels.
  • We may pass your personal information to carefully selected third parties to use for marketing. Shop Direct, a Group Company or third party partners may contact you by mail, telephone, e-mail, text message or any other reasonable method. If you do not wish to be contacted by third parties in this way, or you do not want Shop Direct or a Group Company to contact you for their marketing, or if you have any queries about data protection, please call 0844 822 1010.
  • Shop Direct or a Group Company may monitor or record telephone conversations with you to ensure consistent services levels, to prevent or detect fraud and for training purposes.
  • Shop Direct may also pass your information to other businesses within the Group, and to third parties, for debtor tracing and debt recovery purposes.

Fraud Prevention

For everyone's protection, we may check the details of every first order with the fraud prevention agencies and these checks may be repeated with future orders. The Group may also use the information you have given, or which the Group already holds about you.

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.

Law enforcement agencies may access and use this information.

We and other organisations may access and use this information to prevent fraud and money laundering, for example, when:

  • Checking details on applications for credit and credit related or other facilities;
  • Managing credit and credit related accounts or facilities;
  • Recovering debt;
  • Checking details on proposals and claims for all types of insurance;
  • Checking details of job applicants and employees

We and other organisations may also access and use from other countries the information recorded by fraud prevention agencies.

Please telephone Freephone 0800 092 9054 if you want to have details of those credit reference and fraud prevention agencies from whom SDFC obtains and to whom SDFC gives information about you. You have a legal right to these details. SDFC, credit reference and fraud prevention agencies and other home shopping traders may also use the records for statistical analysis about credit, insurance and fraud.

Shop Direct and SDFC may use automated decision making systems when assessing you for credit and for fraud prevention.

Insurance Policies, Extended Service Plans and Shopping Insurance

Your insurance policy or service plan will be set up by SDFC. Your information may be used as detailed above and may also be passed to insurers (for insurance applications only), service plan providers (in both cases for administration purposes) and relevant regulators.

How to contact us

If you have any queries about how we use your information or on data protection generally, please contact us at , Data Protection Unit, Park Lane, Netherton, Liverpool L72 1LQ. A full list of Group Companies who may receive your information is available from the Data Protection Unit at the above address.

Shop Direct Finance Company Limited. Registered number: 4660974. Registered office: Aintree Innovation Centre, Park Lane, Netherton, Bootle, Liverpool L30 1SL. SDFC is authorised and regulated by the Financial Services Authority in respect of arranging insurance products. Shop Direct Home Shopping Limited. Registered number: 4663281. Registered office: First Floor, Skyways House, Speke Road, Speke, Liverpool L70 1AB.

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How do I unsubscribe?

From Telemarketing

We, or selected third parties, may telephone you to tell you about special offers or for market research and customer care purposes. If you do not want to receive such calls please write to Woolworths, Data Protection Unit, Park Lane, Netherton, Liverpool, L72 1LE stating your wish to be removed from the telephone mailing list. Please clearly state whether you wish to be removed from Brandquarter communications, communications from third parties, or both.

From Email

If you do not want to receive emails from Brandquarter, or selected third parties, please write to Brandquarter, Data Protection Unit, Park Lane, Netherton, Liverpool, L72 1LE and state your wish to be removed from the email list. Please clearly state whether you wish to be removed from Brandquarter communications, communications from third parties, or both.

From Direct Mail

If you do not want to receive mailings from Brandquarter, or selected third parties, please write to Brandquarter, Data Protection Unit, Park Lane, Netherton, Liverpool, L72 1LE and state your wish to be removed from the direct mailing list. Please clearly state whether you wish to be removed from Brandquarter communications, communications from third parties, or both.

Please note:

Requests not received in the specific format indicated, are in danger of being misdirected. We reserve the right for our customer advisors to contact you regarding your account where necessary.

How long will it take before I stop receiving communications?

For promotional emails and Telemarketing please allow up to 28 days to for us to process your request. For Direct Mail please allow up to 2-3 months.

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What are cookies?

A computer cookie is a piece of information in the form of a very small text file that is placed on your computer. Cookies allow us to understand how you browse, search and navigate our website. They do not contain any information that is personally identifiable such as your email address or payment card details.

Using cookies helps us to make our website easier for you to use and to give you a better experience when you return. A web page has no memory, therefore if we didn't use cookies we would have to treat you as a completely new visitor each time you returned to our website.

Below are some examples of how we use cookies:

  • We use session cookies to ensure you are recognised when you move from page-to-page with our site, and also to ensure any information you enter is remembered. A great example of this is our Shopping Basket. If we didn't use session cookies any items placed within your Shopping Basket would disappear by the time you got to the Checkout
  • We use cookies to see the products and services you are interested in when you browse our website, as this helps us to target our marketing and product promotions for you.
  • To help us monitor and improve the site, we may use cookies to store details of your domain name and IP (Internet Provider) address, operating system and browser.

Are cookies safe?

Yes. The information stored in cookies is anonymous and secure. You cannot be identified personally and it won't harm your computer as it is only a small text file.

Cookies are essential to how our website works, but we need your consent to use them. Most web browsers automatically accept cookies. You do not have to accept cookies. If you want to withdraw your consent or if you want to be notified each time a cookie is about to be used, you should use the settings provided in your website browser to prevent us from storing cookies on your computer. Information on how to do this can be found in the 'Help' section of your browser via the menu bar. However if you choose not to consent to the use of cookies your experience of our website will not work as well as intended and many important aspects of the site will not work at all.

For further information about cookies and how they are used, please visit www.aboutcookies.org

Our Promotions

You may see products and services you are interested in when you browsed our website on other websites you subsequently visit. This is because we allow other companies to provide advertisements relating to those products and services that you are interested in on our behalf. This service is provided to us by a company called Criteo. Criteo do not obtain any personal information about you. For further information on this service or to opt out of receiving such personalised advertisements please click here. You will also be able to opt out of receiving further advertisements in the future by clicking on the bottom right hand corner of any advertisement you receive and following the instructions.

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Registered Company Details

Shop Direct Finance Company Limited. Registered number: 4660974. Shop Direct Financial Services Limited. Registered number: 4730706. Both of these companies are authorised and regulated by the Financial Services Authority. The registered office of both companies is Aintree Innovation Centre, Park Lane, Netherton, Bootle, Liverpool L30 1SL. Shop Direct Home Shopping Limited. Registered number: 4663281. Registered office: First Floor, Skyways House, Speke Road, Speke, Liverpool L70 1AB.

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Terms & Conditions for this website

These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we advise that you read:

Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

1. Ownership

1.1 This site is owned and operated by Shop Direct Home Shopping Limited. Our registered office is 1st Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB.

1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.

2. Ordering Goods

2.1 All orders placed through our website will be subject to our acceptance of the order.

2.2 When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

2.3 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-

  1. you are entitled to use the code;
  2. you meet all the conditions that apply to its use;
  3. you agree to the terms set out below.

If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account.

2.4 Should you wish to cancel your order or return any goods, please go to the Returns section for further information.

3. Processing your orders and payment

3.1 If you are paying for your order through your Flexible Account, the relevant payment will be shown on your next statement.

3.2 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

3.3 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site. For further information on delivery charges see the Delivery section.

4. Delivery

4.1 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.

4.2 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

4.3 All items are subject to stock availability.

4.4 When we deliver your items to you you may be asked to sign for the goods to acknowledge that you have received them.

4.5 Please note that if you wish to return goods under our Approval guarantee, you have 14 days from receipt of the goods to return them to us. For further information on returns and exceptions to our home approval guarantee please see the Returns section.

4.6 If an item is faulty please contact us and we will arrange an appropriate remedy.

5. Privacy Policy

Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfil your online order.

6. General

6.1 The use of our site and any contracts formed are governed by English law. Overseas orders will not be accepted.

6.2 All products are sold on the basis that they are for personal, domestic use only.

6.3 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

6.4 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.

6.5 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.

6.6 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

6.7 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

6.8 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

6.9 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

6.10 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

6.11 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.

6.12 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.

6.13 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

6.14 Any unauthorised use of material on this site is strictly prohibited.

6.15 We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).

6.16 We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.

6.17 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements. (Updated October 2005).

7. Copyright

7.1 We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.

7.2 Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.

7.3 We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).

7.4 Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).

7.5 You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.

7.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.

Order Acceptance

Your order will be accepted by us, and a contract will then be formed between us, when we despatch the goods to you.

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